Help center

Sentinel Grid support

Troubleshoot common operational issues, find the right workspace, and collect useful context for your administrator.

Recommended first stepCheck platform health

Self-service

Resolve or diagnose an issue

These checks cover the most common camera, gateway, session, and navigation problems.

Platform health

Check device, storage, recording, and connectivity status before escalating an issue.

Open health checks

System management

Review enrolled gateways, cameras, branches, and service connectivity.

Inspect the system

Account security

Review your session, password controls, and protected account settings.

Open account security

Module directory

Find every operational workspace and quick-create workflow in one catalog.

Browse all modules

Need administrator help?

Include the page, time, and affected branch

Share the exact workflow, the branch or device involved, the visible error message, and when the issue occurred. Never include passwords, camera credentials, or session tokens.

Review recent activity